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请问，发了1000多美元的样品给俄罗斯客户（客户公对公付款），现在客户收到货后要求我提供清关资料，但货代告知因为走的灰关无法提供清关资料。
现在客户提出：
1.退款。
2.再发一批货，走白关。
请问大家有什么好的解决方式吗？
下面是客户发来的信息：
David, we're in a very bad situation for us. You brought us the goods in Novosibirsk at the "Gray scheme" without documents. We don't work like this!!!!!! We are an official and honest Company, we do not need problems with the state. We paid as a legal entity of your company in China from Russia. We have an official contract and invoice with you on DDP terms. Now the goods imported in the gray and on the person. It turned out we brought the Money from their country to China, and the Goods are not received. We can go to jail for that. Now we need either export documents or a new product of the same product, but imported officially. The goods that we have now received can not be sold in Russia. We had a trial agreement with a very serious client, and then a big order, now I don't know what to do. Send the Goods officially back to you, we also can not in fact we do not have it. Therefore, there are only 2 options: 1. Refund; 2. Delivery of new goods with the official customs. Now it's contraband. This is a big fine and a term. If we knew that this would happen, we would have taken this Product ourselves and done everything according to the law.
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发表于 2019-6-13 18:49:00
楼主