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你个美国的客户跟进了一个多月...
本来双方都谈的蛮好的，只是他的产品信息一直在变动，要不就是图纸信息不完整，要不就是需要更改产品规格，需要变换材料等...
快一个月才最终确认了其中几款信息，而且打得样品费也早已不是当初说定的样品种类和数量了，这些都是次要的...
最后得到一个信息我直接崩溃了，我们公司说当时的报价报错了，连材料费都不够，需要重新报价...
当时我就懵了，现在夹在中间很难做了...但遇到这种事总得解决吧，情况并没有那么糟，客户只是打了样品费过来，并没有正式下单，所以就抱着一种好的心态把这个情况告知客户...但，并没有我想象中的那么好说话，他如被雷劈中一般，坚决的反对这个，要我承担这个责任并全额退款...
（当时报价时就觉得比较奇怪，因为客户没有砍价...原来是我们价格报错了特低，他心里估计也知道，因为他不可能只发一个询盘...现在这个问题都还在搁置之中）
和客户好好沟通，好好商量达到一个中间互惠互利的产品价格...但完全听不进去，就是一直坚持要退款...
我公司已购买了其中几款产品的材料，并已打样了...现在要怎么算这笔费用...头疼！
要怎么承担这个责任...
i am sad to listen your words.
what's your target price?i will try my best to reach your requirements under assure our cost.
opposite,you say to reture your money,of course,if you insist,we can back it,but have a question,we have bought materials and did the samples.so...
i hope to cooperate with you and solve it together sincerely.what the most important is is to reduce our common loss.
expect you to make a right choice.
your opportunity was lost return my money and don't make me ask again.
What do you ask me to fix? You seem to be asking me to pay for our mistake. What have I done to deserver this. You did not take enough care to quote not me. Secondly, when you requoted the parts you are more expensive than others. You Face IT. |
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发表于 2012-8-4 17:48:00