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发表于 2019-5-28 16:29:00
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有客户名字,又有电话
如果是开发性电话:本来就是陌生拜访,实际上就是骚扰,所以要直接。
Good morning,this is Jack.Is that James speaking?
得到回应后,Sorry to disturb you .We are manufacture of hexamine from China.I call today to look for the chance to cooperate with you .Just one minute please,ok
一般答复都是go ahead please:my offer now is 300usdmt CIF to Busan.Do you have any plan to import these days.
大多数会说等有采购计划了会联系你的。我当然不会等你联系我:
OK,never mind .I will give you an email about our detailed offer for your information.Of course I would like to give you free sample if you need.
这个时候不管对方说什么,如果不是询问具体信息,都要这样说:
please reply my email with your address,I will make the sample delivery as soon as I can.
上面的过程里,会碰巧碰到客户需要产品,会问到一些产品相关的问题,不用怕,因为我们有FAQ!
如果是座机:
Can I speak to James please?This is a business call from China.
转接过去,ok,对接上面的话术;
说不在,要手机号码或者邮箱,I have very important thing to discuss with him.
不给,或者不知道,Can you please tell who is taking charge of business in your company,I mean,purchasing or sourcing.
无论他说出谁,都要问是否在,在能否通话;如果还是说james,就要问,您觉得我什么时候打电话他会在呢?ok,不管对方说什么,我们肯定是要再打……
如果是回复客户询价邮件,回复之后要马上打电话。
Good afternoon james,this is jack from Jacindustry.You have just sent us one enquiry xx minutes before。Right?
如果我们回复够快,客户往往是有印象的,态度不会很差。
I have replied to you with details.Please check .If you have anything not clear,please reply to me or call me.对方往往会说ok
Bye the way,May I have your Cell number please(如果没有的话).May I have your skype please(如果有电话没有skype的话)。It is much easier to communicate by chatting directly.
如果是座机转,我就会说:
James just sent me an email asking hexamine.I want to have some discussion with him by phone.Because I think he needs the information urgently.
无论是开发性电话还是回复性电话,如果发现对方并不讨厌,我就会缠着对方多说几句,介绍下公司优势以及对对方公司产品市场的了解,我会这样说,If you are interested and not so busy,I would like to introduce something to you here.
当然不能太过分,适可而止,别一次性让客户讨厌你,趁着热乎要到客户的其他联系方式,然后在其他的联系方式上好好聊,聊得更深一下,更私人一些!
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