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接着上一贴，继续我们的悲惨故事---
话说China时间12月1号早晨收到客户的邮件如下：
Alice,
We received two pallets today containing STEEL FRAMES.
We paid $1223.80 Customs duty to SF Express, and all they delivered were these!
We ordered .... and we received this (see 3 pics attached)!
What's going on?
This is bad business, and not acceptable.
We had promised the customer to deliver before the end of the month (11/30/2018), and today we could not deliver because we had to deliver the ... (8' X 12') and we We received was these steel brackets.
We need a resolution.
How can you assist now?
Sincerely,
当时我那个心情啊，真的是拔凉拔凉的，各种猜测，明明是6件货，两个托盘，4个航空箱，怎么客户只收到了托盘呢？
于是乎，找来的发货时的包装照片给客户，告知客户一共是6件货，让客户耐心等待，我去跟顺丰合适一下。
于是乎，这边给客户发完安慰的邮件，这边又去找林先生，没想到得到的答案居然是--他擅自安排的分批发货，货到一件发件，说是货在海关太久了，被打乱了，是一件一件的清关的，顺丰那边收到一件就安排派送一件，到现在为止还有一件货在海关，四件在顺丰，一件客户已经签收。
然后又去告知客户货还在顺丰，没有丢，货尽快安排派送，然后客户又发来邮件如下：
Dear Alice,
If they can still deliver by (later today morning) December 1, Saturday- I can call the customer's manager, and somehow get the delivery into their warehouse before the weekend, and the customer will see them in his warehouse Monday when they open up.
They don't work on Sundays and are completely closed.
If you can still deliver Saturday 12/1/2018, (that's today in a few hours) I can possibly pull this off.
Please note the customer agreed to receive the order with a 25% deduction at $12,500.00, (that's the ordered price we had with them, and I will lose $3100 (but still not too much), and we can talk later about some compensation from your end!!
But first I have to deliver, that means YOU HAVE TO MAKE SURE I GET DELIVERY TODAY DECEMBER 1, 2018.
if I cannot deliver by today, I will not have anything, and the order stays canceled.
Sincerely,
很明显客户已经下了最后通牒，这是我们最后的机会，我们使劲全身力气找林先生，找顺丰客服让他们加急处理一下这个事情，也把客户的原邮件翻译并截图给林林先生，让他发给顺丰那边负责人，告知把这个事情上升到一级紧急事件处理，务必在客户要求的时间能搞派送过去，谁知我们这边急的像热锅上的蚂蚁，人家那边依旧是坐在那里动动嘴皮子，我们帮你们催催，已经安排了尽快派送，一贯的作风，一贯的语气。
知道昨天3号，周一我一大早上班QQ上就问林先生，货怎么样了，直接让我去问顺丰（之前说我们不早点找他，现在又把我们推给顺丰）好，我耐着性子又给顺丰国际客户打电话，很不耐烦的语气跟我说这票货的状态已经有人查过了，已经回复了，我问回复给谁了，她说林先生，我问什么时候回复的，她说1号的时候，我说今天已经3号了，我想问一下货物的最新情况，她说美国那边周末，信息还没有更新，要等到明天才会有信息更新，
天呐，就他们这样的态度我就知道完了，货肯定没给客户派送，都这个时候了还给我说美国那边周末，如果他们真的是对客户负责的态度，肯定会在周六的时候临时安排人也得去处理这个事情，给客户派送，但是呢。。。
知道今天中午我又收到客户的邮件：
Alice,
I don't know what going on?
You promised it will be delivered before the end of the month.
I have lost the money, and my contract.
Your word and promises have no meaning.
I have never dealt with a company like this ever.
You told me on Friday evening they have the rest of the 4 pallets in the warehouse and will deliver the next day that was on December 1, 2018.
I have tried to get this fixed with you and Alibaba.
I will take a legal action now against everyone,
This I will not tolerate from anyone, lying and false promises.
紧接着客户又发了一句话，再次强调了知道现在为止他还是只收到了一个托盘！我就不明白了现在都美国周一的晚上了，一天的时间他们居然还没有派送，这么紧急的一票货他们居然这样不紧不慢的处理！！！！
All we received so far was One broken pallet (picture sent Friday see above) NOTHING ELSE!
我真的是欲哭无泪了。。。进过我们多次反映，顺丰那边承认是他们的原因导致的延误，也答应会赔偿给我们，但是要等到他们把货全都派送到客户那里以后。
TMD，但是我们的订单是线上订单，客户已经在后台发起纠纷，要求全额退款，还要赔偿他的一切损失，还有两天纠纷事件就到期了，要上升到平台处理了，顺丰又能赔偿给我们多少呢？这个事情怎么的是太糟心了，到现在不知道命运将会如何？
所以以此贴劝解大家走国际快递，千万不要选顺丰，真的是负10000分的清关能力，差到极点的服务态度和办事效率，那个美国的Nicole Smith，到现在像人家蒸发了一样，再也没有回复过信息。。。
顺丰国际件真真真的是太太太TMD垃圾！！！！！！！！！！！！！！！！！！！！！！
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发表于 2018-12-4 16:23:00
楼主